FAQ
Everything worth knowing before you buy — how the artwork reaches you, and what happens if something goes wrong.
How do I get my files?
Instant delivery
Your download links appear on screen the second your payment clears, and arrive by email as well. Links stay live for 7 days and allow up to 5 downloads, so you can save the files somewhere safe.
Can I get a refund?
All sales are final
Because your download is delivered the moment you pay, purchases can't be refunded. If a file is damaged, won't open, or isn't what the listing described, email us and we'll fix it or replace it.
Is paying safe? Do I need an account?
Payment is handled entirely by Stripe on their own secure checkout page — your card details never touch this site, and we never see or store them. No account or password required: you check out as a guest with just an email address, which is where your download links are sent.
Still have a question?
Happy to help — especially about custom pieces or a file that isn't behaving. Email [email protected].